SEPTEMBER 2, 2013
Being locked out of your home or vehicle is a stressful situation. Unfortunately, some untrustworthy locksmiths will only make matters worse. Better Business Bureau is warning consumers to beware of untrustworthy locksmith businesses taking advantage of consumers across the country. Many untrustworthy locksmiths have websites advertising their ‘emergency’ services, low rates and reliable service. Customers will be quoted a reasonable price over the phone, but will be significantly up-charged on the invoice they receive once the job has been completed. To avoid getting ripped off, BBB offers these tips to find a reliable locksmith that you can trust
The Better Business Bureau (BBB) has issued a warning about a locksmith business that has received an F rating from BBB. Pick Squad Locksmith, based in Tracy, has received 11 complaints from customers. They say the company fails to make proper repairs and does not deliver promised refunds for canceled appointments. According to the Bureau of Security and Investigations (BSIS) website, the Attorney General of California is also investigating the company. According to complaint filed in March 2014, Pick Squad Locksmith’s owner was convicted of a felony in April 2013 for attempting to extort money from a customer. The company has also been accused of subcontracting with unlicensed locksmiths, failing to properly maintain employee records, and having misleading and untrue advertisements on their company website, the BBB said.
Know the name
Demand an Estimate and an Invoice:
For Repairs Over $500:
Look for a locksmith that services your area
Critique their advertising
Pay attention to the vehicle
Find out about insurance
Pay the right way
Plan for next time
Only fifteen states require locksmiths to be licensed: Alabama, California, Connecticut, Illinois, Louisiana, Maryland, Nebraska, Nevada, New Jersey, North Carolina, Oklahoma, Oregon, Tennessee, Texas and Virginia. Do your research and find a reliable locksmith before you actually need one. Visit bbb.org to read Business Reviews about locksmiths in your area. You can find locksmiths who are affiliated with the Associated Locksmiths of America (ALOA) by searching www.findalocksmith.com or downloading their app on your smartphone.
If you have been a victim of a locksmith scam, file a complaint with your BBB at bbb.org. You can also record your complaint with the FTC or your State Attorney General. If you believe you’ve found a fraudulent locksmith online, contact the FBI Internet Crime Complaint Center. For more information about reliable locksmiths and other businesses you can trust, visit bbb.org.