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BBB Locksmith Warning

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BBB Warns Consumers of Nationwide Locksmith Swindle :You may have been a victim and not even know it.

October 13, 2014

TRACY — The Better Business Bureau (BBB) has issued a warning about a locksmith business that has received an F rating from BBB.

Pick Squad Locksmith, based in Tracy, has received 11 complaints from customers. They say the company fails to make proper repairs and does not deliver promised refunds for canceled appointments.

According to the Bureau of Security and Investigations (BSIS) website, the Attorney General of California is also investigating the company. According to complaint filed in March 2014, Pick Squad Locksmith’s owner was convicted of a felony in April 2013 for attempting to extort money from a customer.

The company has also been accused of subcontracting with unlicensed locksmiths, failing to properly maintain employee records, and having misleading and untrue advertisements on their company website, the BBB said.

The BBB has the following advice for customers who need to hire a locksmith:

  • Verify Credibility:  Ask friends and family members for locksmiths they have

used in the past, or simply visit bbb.org to find an Accredited locksmith. If possible, find a

credible locksmith before you need one.

  • Check Licensing:In California, locksmiths must be licensed with the BSIS. Verify a

license by calling (800) 952-5210 or on the BSIS website at www.bsis.ca.gov. According

to California law, locksmiths are required to carry a copy of their license with them at all

times. Ask to verify their license upon arrival. If a locksmith cannot produce a copy of

their license, consider hiring another locksmith.

  • Demand an Estimate and an Invoice: When calling a locksmith company, be sure to

get an estimate prior to their arrival. Confirm the estimate when the locksmith arrives and

get an itemized invoice when the work is complete. The invoice should include contact

information for the company, and a breakdown of parts, services, and the amount you

were charged.

  • For Repairs Over $500: If your repair costs more than $500 in labor and

materials, the locksmith must also be a licensed contractor with the California State

License Board (CSLB). Verify a license by calling (800) 321-CSLB (2752) or on the CSLB